solution
Key Features for the AX Transition
Data & AI
Customer Communication Service
CCS
Setting a New Standard in Debt Collection
Through Personalized Communication
A digital collection service that combines AI, omnichannel capabilities, and self-service
to simultaneously enhance collection efficiency and the customer experience
FICO® CCS is an AI-powered digital collections service that executes optimal communication strategies based on customer risk and response history.
It integrates multiple channels and provides a self-service environment that allows customers to manage repayment independently, thereby improving both collection performance and operational efficiency.
Main Functions
Rule-Based Strategy Design
Customer History Tracking
Automated Scheduling
Chatbot/SMS/Voice/Mobile Repayment Notifications
Key Features
A self-service repayment experience
Sophisticated communication enabled by combining AI with rule-based strategies
Rapid, business-driven strategy changes through a low-code environment
Enhanced digital customer experience and audit readiness
Benefits
Improved collection rates
Reduced operating costs
Enhanced consultation efficiency
Strengthened audit readiness
Improved customer satisfaction